Häufige Fragen - FAQs
In an emergency
In case of an acute emergency, please contact the police directly by calling the emergency number 110. In countries of the European Union, the European emergency number is 112.
General questions
The Federal Coordination Group against Human Trafficking (Bundesweiter Koordinierungskreis gegen Menschenhandel e. V.) offers a nationwide search function on its website to find specialist advice centres for victims of human trafficking.
If you are unsure whether you are affected yourself or know someone who might be affected, contact us and we will find out together.
About our counselling services
The counselling is free of charge, confidential and does not require you to provide any personal details.
The online counselling focuses on you and your concerns. You decide what information you want to share with us. We will only pass on information at your request or in cases of acute danger.
If you need counselling in a language other than German or English, please make an appointment and we will arrange for an interpreter to translate.
Our counselling sessions are conducted in German or English.
If you would like counselling in another language, please make an appointment and we will arrange for an interpreter to translate.
The interpreters are bound to confidentiality.
We provide advice on all aspects of human trafficking. Our advice is aimed at people who are affected themselves and are looking for support, or who suspect that someone in their environment is affected. We will refer you to a suitable organisation in your area.
In addition, professionals and interested parties can find basic information on the subject of human trafficking.
Outside of our office hours (Monday to Friday, 9 a.m. to 3 p.m.), you can contact us by email and we will get back to you as soon as possible (
You can also arrange a telephone or chat appointment with us.
In emergencies, please contact the police directly on the emergency number 110. In European Union countries, the European emergency number is 112.
The Violence Against Women Helpline is available free of charge around the clock: 116 016
Data protection & anonymity
No, you decide for yourself what (personal) information you want to share with us.
For statistical purposes, we collect anonymous data on the number of advice seekers. These values cannot be traced back to you personally. We do not store telephone numbers.
Getting involved
By making a donation, you are providing us with significant support in our work and in achieving our goals.
In doing so, you are actively helping to ensure that those who may be affected can be referred to the right support services.
If you are unable to make a monetary donation, contact a specialist advice centre in your area, which can provide you with information about volunteering or donating goods.